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- ULTRAVIEWER CANNOT CONNECT INSTALL
- ULTRAVIEWER CANNOT CONNECT SOFTWARE
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ORDER-RELATED / SHIPMENT THEFT: If you believe you have been contacted by a scammer or are concerned about the security of your order, take the following actions
ULTRAVIEWER CANNOT CONNECT SOFTWARE
ULTRAVIEWER CANNOT CONNECT PASSWORD
ULTRAVIEWER CANNOT CONNECT INSTALL
Do not install any software suggested by the caller.Do not give callers remote access to your computer or device.Do not transfer funds or agree to make payment in the form of online gift cards.Do not provide any confidential information such as user IDs, passwords, social security numbers, credit/debit card numbers, PINs, or account information.Do not rely on caller ID alone to authenticate the caller, as criminals can change the caller ID display to make it appear as though the call is coming from a legitimate HP number.If you receive any emails about your order from HP, they will only come from an HP.com email domain. If you receive an unexpected call claiming to be from HP, you should hang up or request to call them back at a validated HP phone number (not one which they give to you).
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HP never contacts customers to provide unsolicited technical support or to ask you to return a product. Become aggressive and demand that you follow their instructions.ġ Protect yourself from telephone and email tech support or order scammers.Email you using an authentic looking request to return your product for a replacement or asking you to provide confidential information such as your phone number, address or password.Request you to provide confidential information such as user IDs, passwords, customer support case numbers, or account history.Try to trick you into installing malicious software including malware, viruses, or spyware that could capture or jeopardize the security of your personal information, such as online user names or passwords.Request remote access to your device, or try to convince you to install software that enables remote access to the device.Request you to call them back at another time to "complete" a fraudulent technical support case and potentially further the scam.Try to convince you that your device requires urgent technical support, and then request payment information (such as credit card, debit card, or online gift card) to bill you for phony services.
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The scammers attempt to gain your trust, and they might employ one or more of the following tactics: Scammers may also send phishing emails from an email address that seems like it is coming from HP. In some cases, scammers mask their originating phone number (Caller ID spoofing) so the calls appear to be from a genuine HP contact number.
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Scammers might call you on the phone or send you an email pretending to be representatives from HP technical or customer support. Telephone technical support and order-related scams are an ongoing threat to technology companies such as HP and our customers.